Featured 100% full
0 comments

PARK 'N FLY Confirmation Number: P1958528My reservation was for: Cleveland - PARK 'N FLYAddress: 19000 Snow Road, Cleveland, OH 44142 Phone: (216) 267-3665Departure Date: Saturday, March 23, 2013 at 05:30 PMReturn Date: Sunday, March 31, 2013 at 04:30 PMLength of Parking: 8 Days

I parked my car at the location mentioned above on 03/23/2013, about 6:15 PM, in a parking space located next to the main access drive, across from the car wash, not too far from the main entrance and the management office.When I returned from my trip on 03/3/2013, about 4:15-4:30 PM, I found my car with extensive damage on the rear bumper, left corner. The bumper is cracked and has a hole in it. I asked the driver of the shuttle to call somebody from the management to see the damage to my car and provide some information/explanations.Lisa Hastings from the management came and took pictures of my car at the location where it was parked. She told me that she was going to file a report and somebody from Park' N Fly would contact me the next day, Monday, April 01, 2013. Nobody called.I called Lisa Hastings on Tuesday, April 02 about 10:20 AM and she told me that she sent the report on Monday, April 01, 2013, and that somebody will contact me. She also told me that she talked to the "mechanic" about the damage to my car. The "mechanic" told her that he found and removed pieces of plastic that were on the ground where my car was parked.

On Tuesday, April 2, 2013, when I came home from work, I found a message on my answering machine from Jennifer with Wells Fargo Insurance, Tel. 813-636-5360. She told me that Wells Fargo Insurance denied my claim. I returned her call and I left her a message, asking her to call me to talk about my claim and why it was denied.

There are some questions that I would like to get answers to:1) Why did the "mechanic" tempered with the scene of an accident, by removing the bumper broken plastic pieces from the ground, around the rear bumper of my car?2) Why the "mechanic did not report to the management the damage to my car?The damage to the rear bumper, left corner was very obvious, and the hole in the rear bumper could not be missed!3) On the Cleveland Park' N Fly page are listed "Park 'N Fly Cleveland Airport Parking Benefits at a Glance".One of the "benefits" is: 24-hour surveillance.When I asked Lisa Hastings about the surveillance cameras, I was told that Cleveland Park' N Fly doesn't have them.4) On the same website it is advertised that:"Park ‘N Fly Cleveland is your premium offsite airport parking facility servicing the Cleveland Hopkins Airport (CLE). When you park with us, you’ll be guaranteed exceptional customer service and a well-lit, safe and secure place to leave your vehicle."I would like somebody from Park 'N Fly Headquarters to explain to me what a "safe and secure place to leave your vehicle" is by Park 'N Fly standards?

Obviously my car was not safe and was not secure.

Monetary Loss: $800.

Had an Experience with Park N Fly?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Enterprise Rent A Car - Wheels/Tires STOLEN from personal vehicle left at Enterprise Enterprise Rent A Car " We dealt with DESPICABLE, INSULTING customer service after having four wheels and tires stolen from our personal vehicle that was left on their lot during our vacation. Our wheels..." Read more Green Motion - Horrible company horrible customer service Green Motion "Same thing happened to me. After I bought and fully paid onlline they wanted an additional 500$ on a credit card as a "hold" I offered cash and no way...." Read more Green Motion - Rip Off Scam artists Green Motion "Let the Buyer, or in this case the Renter beware. They claim they are a relatively cheap car rental company. Hah! First of all, my car which was supposed to..." Read more Global Car Rental will left me stranded after midnight with my child Global Car Rental "After leaving work, I arrived at Global Auto Rental on Monday, April 17, 2017 around 4:30pm. I requested a spacious vehicle and was informed about and directed to a Town..." Read more Southern Motion Furniture - Product RECL296-17/ETCH MOCH Southern Motion Furniture "Just wanted to let you know how disappointed I am in your product. I purchased a recliner from Levin Furniture in Mentor - over paid in my opinion for the..." Read more Great Value Wal Mart - What is this in my FGreat Value French Fries?? Great Value Wal Mart "I opened a brand new bag of Great Value french fries and found a foreign (food) object in there. WHAT IS THIS? It looks like it could maybe be chicken..." Read more Olive Garden - I have a complaint Olive Garden "I have been fired from the American Fork Utah Olive Garden. I started almost about a month ago and not to long after I started Tom Campos the General Manager..." Read more Ninjapparel - 2 MONTHS OF *** (DO NOT BUY!) Ninjapparel "I can't even begin to detail the full extent of how horrible this company has been. After ordering, it was 3 weeks and I had received no tracking info and..." Read more