Michael K Dnl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker College Park, Georgia

Billing issue

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Park N Fly - Billing issue
Original review Mar 09, 2024
Charged me $53.95 on my cc statement than the receipt. Added a day. Followed the instructions I was given by CS and now I have a $46 and $1 charge on my statement for tech help!
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Loss:
$53

Preferred solution: Full refund

User's recommendation: Have a phone number for billing issues

Zhanzhi Z

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker College Park, Georgia

Refund

Park N Fly - Refund
I reserved a parking space on December 25 last year. The reservation was in Dallas, but your system changed it to College Park, Georgia.
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Loss:
$86

Preferred solution: Full refund

Dhruv Unt

Cancelation

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Terry with park and fly was very happy to help us by phone. Park and Fly's website for cancellation sucks.
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Preferred solution: Full refund

Resolved
Alison K Xlb

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Verified Reviewer
| map-marker Coppell, Texas

Resolved: CAR STOLEN: DO NOT USE - Coppell, T

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Updated by user Jun 01, 2023

Company fixed the issue and I have been provided with settlement agreement.

Updated by user Jun 01, 2023

It appears that the Dallas area is struggling with extreme car theft, and this happened to us at Park n Fly - Coppell. But that said - the company has been excellent in covering our losses - not only our car, but the contents that were left in back seat and trunk. They...

Updated by user May 21, 2023

Park n Fly appears to be working diligently to help us recoup our financial losses from this theft.

Original review May 16, 2023
5/14/23 - Returned from two weeks trip to find out car had been stolen from Park n Fly, Coppell, TX. DO NOT USE!!!
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Loss:
$27
Cons:
  • Car stolen

Preferred solution: Full refund

User's recommendation: DO NOT USE!!!

Robert D Vsm

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Verified Reviewer
| map-marker Windsor Locks, Connecticut

Registration problem

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Made numerous attempts to register both on my mac and iPhone. Kept on getting "Registration failed" notification. Called company and was told they detected a glitch. They would resolve the glitch. Asked me to attempt registration in an hour. I made multiple attempts three hours later. Continued to get "Registration failed" notification. Have spent hours trying to register to no avail.
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Preferred solution: Get registered

Billie jo M
map-marker Abu Dhabi, Abu Dhabi

Hotel does not have my reservation

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I tried to call to talk to someone at park and fly because the hotel does not have reservations no one would answer
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Pros:
  • Great prices
Cons:
  • Spent long time trying to get into my room

Preferred solution: Price reduction

Peter F Hza
map-marker Fort Myers, Florida

Cannot cancel/ get refunded. had to cancel never parked

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Cancellation- customer service not an option Need to be refunded Okay please refund me! I never used the service
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Loss:
$55
Pros:
  • Convenient parking for airport
Cons:
  • Refund

Preferred solution: Full refund

Linda O Sey
map-marker Ludington, Michigan

the hotel paid no attention to my vehicle, it got broken into, they didn't notice for 3 days when it was parked right out front.

Then instead of calling the police, they opened the doors and cleaned the glass out of my Jeep. When we arrived we had the hotel call for the police to take a report. He said they should not have touched the vehicel but called them. There were many Jeep robberies the day it was broke into and they might have been able to get prints. Here I am over 2 months later and my Jeep is still not completely fixed. I also have to pay a $250 deductible.
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Mervyn Mgr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Atlanta, Georgia

Missing reservation

Park N Fly - Missing reservation
Even though I filled out all info as guest- and got confirmation (screen shot) no record of my reservation showed up at park n fly plus Atlanta (college park)
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Anonymous
map-marker Minneapolis, Minnesota

Driver is high while driving

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Driver had a smell of weed and liquor on him won't be parking here again also he mentioned that his boss Steve never helps out the team and does not feel like they are supported as he is only worried about himself
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Anonymous

Driver smells like weed

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I believe the drivers name was Eric but I could smell weed when he approached me and I do not appreciate someone driving me impaired
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Preferred solution: Na

Mario M Dxn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Katy, Texas

Never got a confirmation number

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Park N Fly - Never got a confirmation number
I still got charge never got a confirmation
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Loss:
$15

Preferred solution: Full refund

Dmya Kpk
map-marker Minneapolis, Minnesota

Parking

Need to talk with person not answer the phone
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Dexter R Jsc

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Verified Reviewer
| map-marker Miami, Florida

Dissatisfied with service

I tried for 30 mins to get someone to answer phone. I had to pay an Uber to pick me up be shuttle did not answer my call. I need to be reimbursed. The staff was not friendly or helpful.Please call me to discuss. My name is Dexter Romero. My phone number is 121********. Best Regards Dexter Romero
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Loss:
$14
Pros:
  • Convenient parking for airport
Cons:
  • Customer service

Preferred solution: Full refund

Anonymous
map-marker Minneapolis, Minnesota

Missed my flight

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The drive wants to drive around the parking lot and load the bus for every person, they took 1/2hr. Then he wanted to divided the airports whos getting off Went to the small airport ( Lindbergh ) took the long back road there in traffic Never gave up a card with the parking slot number or a ticket with the number to call. Slow
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User's recommendation: Never again

Dennis L Frk
map-marker Brook Park, Ohio

Double charged after pre paying with Triple A discount

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Park N Fly - Double charged after pre paying with Triple A discount
I had made this reservation ahead of my trip and paid for it with MC. After the trip I was tired and neglected to show my reservation sheet (my error). I had a Triple A discount on the first reservation, but when I was charged again at the exit it was for the full $80 amount with no discount. When I called to get a refund they told me I could not get the new charge removed but they would remove the original one (with the discount). The Park n fly web page clearly states that the refund will be given to the second charge, not the original. I also asked for an e-mail confirmation of the refund. Initially they did not send it. Then after a few days I called back and they send , but all it was was the original receipt. It did not show a refund at all ! All I asking is that I would like the second $80 charge removed and the original pre paid $71.70 to be the one charged for. Receipt attached.
View full review
Loss:
$81
Pros:
  • Convenient parking for airport
Reason of review:
Poor customer service

Preferred solution: Full refund

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